Plan preview — an example by Born South Digital for the fictional Ridgeline Heating & Air. A sample call, not a real customer. · See Ridgeline's public website · Back to Born South Digital
AI CALL AGENT ADD-ON

The call that comes in at 11:42 on a freezing night.

The office is closed, but the phone still gets answered. An AI phone assistant picks up after hours, says right away that it's an AI, gets the details, and follows the owner's rules for what's urgent.

🌙 11:42 PM · 24°F outside

The call

Press replay to watch it play out. The highlighted line is the AI disclosure; Georgia law requires it early in every call.

After-hours line · Ridgeline Heating & Air
Sample transcript written for this demo. A live agent follows a script the owner approves.

What the owner gets

Urgent calls page the on-call tech right away. Everything else waits for the morning list.

Text to on-call tech · 11:45 PM
🔥 URGENT · No heat, 24°F Caller: Linda (sample) Area: Jefferson, near Hwy 129 Furnace clicks, won't light. Elderly mom in the home. No gas smell reported. She's expecting a callback within 15 min.

The owner sets the rules

Page nowNo heat below 35°F, no AC above 95°F with someone vulnerable at home, water leaking from the unit
Safety firstGas smell: tell the caller to leave the house and call the gas company or 911 from outside, then alert the owner
Book itTune-ups, quotes, and non-urgent repairs go on the schedule
NeverQuote repair prices or diagnose over the phone

The morning list

Every after-hours call, sorted and ready at 7 AM, so nothing falls through the cracks.

TimeCallerWhat they needStatus
11:42 PMLinda · JeffersonNo heat, elderly mom at homePaged on-call · handled 12:20 AM
9:15 PMMarcus · CommerceFall tune-up for two unitsBooked Thu 9 AM
6:05 AMPriya · BraseltonQuote for a new heat pumpCall back to set a visit

Sample names and calls. On a live system, the list also shows up in the owner's daily summary and on the Crew plan's team portal.

Ridgeline's full setup

This example shows the biggest package: every piece working together.

Website + AI chat

The public site, with an AI assistant labeled as AI that answers the same facts the phone agent does.

See the website

Crew + Local

Team portal and field app for the techs, plus Google Business Profile and local search work.

See Crew · See Local

AI Call Agent

After-hours phone answering with the owner's urgency rules, as shown on this page.

Replay the call